Refund policy

Refunds

All sales are final. We do not provide refunds under any circumstances. Please note that we are not responsible for lost or stolen packages or for packages lost due to incorrect shipping addresses provided at checkout.

Issues with Item

If you receive a damaged, defective, or incorrect item, please contact us immediately via email at care@piinklemon.in. Customers have 2 days from the delivery date to inspect their package and notify us of any issues with their order.

To assist with resolving the issue, we kindly request a video of the unboxing of the package. This helps us verify that the item was damaged or incorrect at the time of delivery. Without this evidence, we may not be able to process your claim.

For approved claims, we will provide store credit equivalent to the value of the damaged or incorrect item. No refunds will be issued in any case.

If we are not contacted within this 2-day window or if the required documentation is not provided, we will no longer be able to resolve the issue.

Contact Us

For any queries or concerns, feel free to reach out to us at care@piinklemon.in.